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Student Complaints

Opportunities for academics and administrators to get involved with OSCCA processes

Whilst OSCCA handle and advise on student cases, we are reliant on volunteers to act as decision-makers in our cases. We are in need of more volunteers.

If you are interested in finding out more about any of these roles then please contact - a face to face briefing and ongoing support is given and there is no requirement for you to consider any cases unless you have the capacity to do so at the time.

We require more volunteers in the following roles:

For academic staff who are members of Regent House:

  • Student Complaint Officers (the role considers whether eligible student complaints are upheld and if so, suggests a remedy)  Student Complaint Reviewers (the role reviews the decision of the Student Complaint Officer)
  • Reviewers for the Review of Decisions of University Bodies Procedure (the role reviews decisions made by University Committee including the Examination Access & Mitigation Committee, the Board of Graduate Studies, and the Faculty of Clinical Medicine)
  • Examination Review Officers (the role considers whether a candidate's examination results should be reconsidered) 
  • Examination Reviewers (the role reviews the decision of the Examination Review Officer)

For academic or administrative staff who are members of Regent House:

  • Discipline Committee Panel member (the Discipline Committee considers students' alleged breaches of rules under the University's disciplinary procedure)
  • Appeal Committee Panel member (the Appeal Committee considers the Discipline Committee decision)

For staff, normally in grade 5-8:

  • Discipline note takers (the role provides notetaking for investigative meetings with complainants, witnesses and respondents for student discipline investigations)