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Student Complaints

The University has robust policies in place to ensure that all examination results are accurate.  The term 'examination' can include any assessment that is submitted that receives marks that are counted towards your University of Cambridge award.  Essays or work submitted only for feedback and development of your learning cannot be reviewed using this procedure.

If you have taken any University of Cambridge examination, including a PhD probationary examination, and believe that:

  1. a procedural irregularity in the examination process has adversely impacted on your examination results; or
  2. demonstrable bias or the perception of bias has occurred within the examination process; or
  3. the withdrawal of academic provision, which had adversely impacted on your examination results and of which the Examining Board were not aware [this ground is for students whose assessment results have been adversely affected by industrial action].

You can request that your examination results are reviewed using the Examination Review Procedure outlined below.  Before submitting an exam review​ you can seek advice from your College Tutor (or relevant departmental staff).  This will include being able to request a mark check to ensure that your marks have been appropriately calculated.  You can also seek advice from the Student Advice Service at

Examination Review Procedure

The Examination Review Procedure has two stages, depending upon whether you realise immediately that an issue may have occured, or where you do not realise until you receive your formal examination results either through your electronic student record (CamSIS) or formal letter:

  1. Reporting issues immediately - if you are student for: any undergraduate qualification, LL.M., M.C.L., M.B.A., M.Ed., M.Fin.,M.B., B. Chir., Vet.M.B., Mus.B., examinations for Diplomas (except those in International Law and Legal Studies), the Postgraduate Certificate in Education, Law for European Students and Theology for Ministry and the B.Th, you can submit the Representations to Examiners form within 5 days of your examination taking place to
  2. Reporting issues following receiving results - for any candidate studying a University of Cambridge award,  submit the Examination Review form within 28 days of receiving your formal results to

Any form received will be handled in accordance with the Examination Review Procedure. You should include all evidence you wish to be considered, but do not include unnecessary information about other people in your request.

If you are dissatisfied with the decision following the submission of your Examination Review Form, we will explain to you how to request a review of the decision.  If you still remain dissatisfied after the review then you may have access to an external complaints procedure.

The Office of the Independent Adjudicator for Higher Education (OIA) runs an independent scheme to review student complaints, including examination reviews. We are a member of this scheme. If you are unhappy with the outcome you may be able to ask the OIA to review your examination review. You can find more information about making a complaint to the OIA, what it can and can’t look at and what it can do to put things right here:

You normally need to have completed the Examination Review Procedure before you complain to the OIA.  We will send you a letter called a “Completion of Procedures Letter” when you have reached the end of our processes and there are no further steps you can take internally. If your examination review is not upheld, we will issue you with a Completion of Procedures Letter automatically. If your examination review is upheld or partly upheld you can ask for a Completion of Procedures Letter if you want one. You can find more information about Completion of Procedures Letters and when you should expect to receive one here:

If your personal circumstances affected your examination - exam allowances

The University has processes that provide for an allowance or an adjustment to be granted in certain circumstances - in particular, on account of illness or other grave cause in preparing for, or taking, the examination or part of the examination for the degree or other qualification concerned.

  • If you are an undergraduate, MASt, MBA, EMBA, MCL, LLM, MEng, MFin, MMath, MMus, MSci, or PGCE, M.Res, M.St. or M.Phil. Degree by advanced study, find more information at:
  • If you are a Postgraduate B.D, M.D, Vet.M.D, Ph.D., Bus.D, Eng.D, M.Sc, M.Litt, M.Phil. Degree by dissertation or Certificate of Postgraduate Study student, you can use the Examination Review Procedure outlined above to review your examination results where "serious illness or other grave cause which has clearly impacted upon the examination itself and of which, for sufficient reason, the Examining Body were not aware" has taken place.