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Student Complaints

If you are are dissatisfied with a decisions you have received from one of the following University bodies, you can request a review by completing the Request for Review form within 14 days of receiving the written decision:

  • Applications Committee of the University Council (allowances of terms or allowances to candidates for examinations)
  • Board of Graduate Studies (any decision taken by the Board or on its behalf including decisions relating to exam allowances, intermission, return to study and removal from the Register of Graduate Students)
  • Faculty Board of Clinical Medicine (additional attempts at 2nd  & Final M.B. examinations)
  • Faculty Board Veterinary Medicine (additional attempts at 2nd & Final Vet. M.B. examinations)
  • Faculty Board of Law (additional attempts at the Examination for Professional Exemption)
  • Decisions relating to reasonable adjustments or alternative modes of assessment
  • Decisions not to allow a student who has completed the B.A. Degree to progress to Part III of the Tripos for M.Eng., M.Math. or M.Sci. Degree
  • Decisions of the Study Away Risk Assessment Committee for applications for students to work away

All forms will be considered in accordance with the Procedure for the Review of Decisions of University Bodies. You should not include unnecessary information about other people in your request.  If you remain dissatisfied following the review, then you may be able to raise a complaint externally. 

The Office of the Independent Adjudicator for Higher Education (OIA) runs an independent scheme to review student complaints, including reviews of University decisions. We are a member of this scheme. If you are unhappy with the outcome of your review you may be able to ask the OIA to review the outcome. You can find more information about making a complaint to the OIA, what it can and can’t look at and what it can do to put things right here: https://www.oiahe.org.uk/students.

You normally need to have completed the Review of University Decisions Procedure before you complain to the OIA.  We will send you a letter called a “Completion of Procedures Letter” when you have reached the end of our processes and there are no further steps you can take internally. If your  review is not upheld, we will issue you with a Completion of Procedures Letter automatically. If your review is upheld or partly upheld you can ask for a Completion of Procedures Letter if you want one. You can find more information about Completion of Procedures Letters and when you should expect to receive one here: https://www.oiahe.org.uk/providers/completion-of-procedures-letters.

Appealing Fitness to Practise Decisions

If students are dissatisfied with the decision they have received through a Fitness to Practise Procedure, more information can be found about appealing the decision here.