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Student Complaints

Opportunities for academics and administrators to get involved with OSCCA processes

Whilst OSCCA handle and advise on student cases, we rely on volunteers to act as decision-makers in our cases.

Volunteers can act as decision-makers for one or more of the following roles:

For academic staff who are members of Regent House:

  • Reviewers for the Review of Decisions of University Bodies Procedure (the role reviews decisions made by University Bodies including the Examination Access & Mitigation Committee, the Postgraduate Committee, and Faculty Boards)
  • Examination Review Officers (the role considers whether a candidate's examination results should be reconsidered)
  • Examination Review Reviewers (the role reviews the decision of the Examination Review Officer)

For academic or administrative staff who are members of Regent House:

  • Student Complaint Officers (the role considers whether eligible student complaints are upheld and if so, suggests a remedy)
  • Student Complaint Reviewers (the role reviews the decision of the Student Complaint Officer)
  • Discipline Committee Panel member (the Discipline Committee considers students' alleged breaches of rules under the University's disciplinary procedure)
  • Appeal Committee Panel member (the Appeal Committee considers appeals made under the Student Disciplinary Procedure, for example on decisions of Discipline Committee's decision)
  • Student Discipline Officer - please see the SDO role description www.studentcomplaints.admin.cam.ac.uk/staff-support/role-description-student-discipline-officer.

Please contact the Interim Head of the Office of Student Conduct, Complaints and Appeals (OSCCA), Nikki Bannister (nikki.bannister@admin.cam.ac.uk) with any questions or to submit an expression of interest, and a member of the OSCCA team will be in contact for an informal conversation about the available roles. Decision-makers are asked to undertake appropriate training, following which decision-makers are proposed for approval by the appropriate University Body. Ongoing support is offered to decision-makers and there is no requirement for appointed decision-makers to consider any cases unless they have the capacity to do so.