The Office for Student Conduct, Complaints and Appeals
We are part of Student Operations a team within the Academic Division, part of the Unified Administrative Services of the University.
The Office of Student Conduct, Complaints and Appeals (OSCCA) provides procedural advice, case handling and oversight of a number of student procedures, which you can find on the web pages in this section. In addition, the Office handles responses and is the point of contact for the external ombudsman, the Office of the Independent Adjudicator (OIA), with whom students can raise complaints following the completion of an internal University procedure.
Each year, the Office provides a report for the University outlining case figures and analysing potential trends, the Report is considered by the relevant University committees and decision-makers. You can find our most recent
How to contact us
Email address
Postal address
We do not encourage contact by post, but where this is necessary, please send correspondence to:
Members of the Office for Student Conduct, Complaints and Appeals
| Sarah d'Ambrumenil | Head of the Office |
| Nikki Bannister | Deputy Head of the Office |
| Grace Parker | Deputy Head of the Office (on leave) |
| Chris Down | Senior Investigator |
| Pauline Michel | Investigator |
| Susan Reed | Administrative Officer |