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Student Complaints


The Office for Student Conduct, Complaints and Appeals

We are a central University office within Student Operations, a part of the University's Education Services.  Student Operations is the department responsible for the administration of current students of the University.

The Office of Student Conduct, Complaints and Appeals (OSCCA) provides procedural advice, case handling and oversight of a number of student procedures, which you can find on the web pages in this section. In addition, the Office handles responses and is the point of contact  for the external ombudsman for higher education students, the Office of the Independent Adjudicator (OIA), with whom students can raise complaints following the completion of an internal University procedure.

Each year, the Office provides a report for the University outlining case figures and analysing potential trends, the Report is considered by the relevant University committees and decision-makers.  You can find our most recent reports on the OSCCA home page.

How to contact us

Email address

Send any general questions or completed applications and evidence to:
We also use the following alternative email addresses:


Postal address

We do not encourage contact by post, but where this is necessary, please send correspondence to:

Office of Student Conduct, Complaints & Appeals
University of Cambridge
Student Services Centre
Bene't Street

Members of the Office for Student Conduct, Complaints and Appeals

Sarah d'Ambrumenil Head of the Office
Nikki Bannister Deputy Head of the Office
Grace Parker Deputy Head of the Office
Lizzie Holtham Senior Investigator
Pauline Michel Investigator
Susan Reed Administrative Officer
Anna Puttick Administrative Officer
Sadie Byrne Administrative Officer
Kirsty Woodgate Office Administrator