The Office for Student Conduct, Complaints and Appeals
We are a central University office within Student Operations, a part of the University's Education Services. Student Operations is the department responsible for the administration of current students of the University.
The Office of Student Conduct, Complaints and Appeals (OSCCA) provides procedural advice, case handling and oversight of a number of student procedures, which you can find on the web pages in this section. In addition, the Office handles responses and is the point of contact for the external ombudsman for higher education students, the Office of the Independent Adjudicator (OIA), with whom students can raise complaints following the completion of an internal University procedure.
Each year, the Office provides a report for the University outlining case figures and analysing potential trends, the Report is considered by the relevant University committees and decision-makers. You can find our most recent reports on the OSCCA home page.
How to contact us
Email address
Postal address
We do not encourage contact by post, but where this is necessary, please send correspondence to:
Members of the Office for Student Conduct, Complaints and Appeals
| Sarah d'Ambrumenil | Head of the Office |
| Nikki Bannister | Deputy Head of the Office |
| Grace Parker | Deputy Head of the Office |
| Lizzie Holtham | Senior Investigator |
| Pauline Michel | Investigator |
| Susan Reed | Administrative Officer |
| Anna Puttick | Administrative Officer |
| Charlotte Davies | Administrative Officer |
| Kirsty Woodgate | Office Administrator |