The Office for Student Conduct, Complaints and Appeals
We are a central University office within Student Operations, a part of the University's Education Services. Student Operations is the department responsible for the administration of current students of the University.
The Office of Student Conduct, Complaints and Appeals (OSCCA) provides procedural advice, case handling and oversight of a number of student procedures, which you can find on the web pages in this section. In addition, the Office handles responses and is the point of contact for the external ombudsman for higher education students, the Office of the Independent Adjudicator (OIA), with whom students can raise complaints following the completion of an internal University procedure.
Each year, the Office provides a report for the University outlining case figures and analysing potential trends, the Report is considered by the relevant University committees and decision-makers. You can find our most recent reports on the OSCCA home page.
How to contact us
Email address
Postal address
We do not encourage contact by post, but where this is necessary, please send correspondence to:
Telephone number
If, as part of a reasonable adjustment, it is not possible for you to contact us in writing, we have a monitored answerphone which you can leave a message on:
01223 766237
Members of the Office for Student Conduct, Complaints and Appeals
| Nikki Bannister | Interim Head of the Office |
| Grace Parker | Deputy Head of the Office |
| Anna Puttick | Senior Case Handler |
| Rose Garner | Senior Case Handler |
| Alexandra Smith | Senior Case Handler |
| Lizzie Holtham | Senior Investigator |
| Chemu Evans | Investigator |
| Paul Fitzharris | Investigator |
| Kelly Hallam | Investigator |
| Susan Reed | Case Handler |
| Sadie Byrne | Case Handler |
| Kirstie Blencowe | Case Handler |
| Kirsty Woodgate | Office Administrator |
| [Sarah d'Ambrumenil | Head of the Office - on secondment] |