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Student Complaints

The Office of Student Conduct, Complaints and Appeals provides support for all Collegiate University staff in relation to University student complaint, student conduct or appeal procedures.  You can access our published guides and useful contacts in the quick links box on the right of this webpage, or below:

If you are a staff member advising a student about a procedure and you are uncertain about something, just ask - you can email us at studentcomplaints@admin.cam.ac.uk or telephone us on (01223 7) 65440, 66237 or 61816.

Briefing sessions

OSCCA offer briefing sessions for staff from time to time.  If you would like a bespoke briefing session on any element of OSCCA's work, please get in touch.  The briefing sessions we have coming up are as follows:

  • Supporting students who have experienced sexual misconduct - Thursday 15 November, 10am-12pm, Lecture Room 7, 8 Mill Lane

This workshop is delivered in partnership with Amy O'Leary, the Sexual Assault and Harassment Advisor.  The session will give you an opportunity to understand more about the prevalence and context of sexual misconduct, the effects and impacts experiencing this can have, the barriers to reporting and how to respond if a student disloses an experience to you.  You will also be introduced to internal and external sources of support and the reporting options available within the University and beyond.  The session is free for all University and College staff but booking is required: https://www.training.cam.ac.uk/gdp/event/2748376

  • University Student Complaint Procedure workshop - next session TBC

This workshop will give you an opportunity to consider how complaints might be prevented and when complaints first arise how to respond to them appropriately and in line with the University's new Student Complaint Procedure.  In addition to providing you with an overview of the Student Complaint Procedure, the workshop will include practical tips for investigating and taking action following complaints at a local level. The session will include a presentation and a series of case studies, giving you the opportunity to put the principles into practice.  The session is free but booking is required: https://www.training.cam.ac.uk/oscca/event/2538129

  • University Examination Review Procedure workshop - next session TBC

This workshop will provide you with an overview of the Examination Review Procedure, including: guidance on mark checks; how some matters might be dealt with at an Examiners’ Meeting; how an investigation is undertaken once a student raises a formal complaint regarding their results; and possible outcomes that Examiners may be required to undertake.  This presentation will be followed by a series of case studies, giving you the opportunity to understand how the Examination Review Procedure works in practice.  The session is free but booking is required: https://www.training.cam.ac.uk/event/2538120

Officers and Reviewers

Whilst OSCCA handle and advise on student cases, we are reliant on volunteers to act as decision-makers in our cases.  If you are interested in getting involved and acting as a decision-maker then please contact us - a full briefing and ongoing support is given and there is no requirement for you to consider any cases unless you have the capacity to do so.  We are always interested in recruiting to the following decision-maker panels:

  • Student Complaint Officers (academic staff only, the role considers whether eligible student complaints are upheld and if so, suggests a remedy)
  • Student Complaint Reviewers (academic staff only, the role reviews the decision of the Student Complaint Officer)
  • Reviewer for the Review of Decisions of University Bodies Procedure (academic staff only, reviews decisions made by University Committee including the Applications Committee, the Board of Graduate Studies, and the Faculty of Clinical Medicine)
  • Examination Review Officers (academic staff only, the role considers whether a candidate's examination results should be reconsidered)
  • Examination Reviewers (academic staff only, the role reviews the decision of the Examination Review Officer)
  • Discipline Committee Panel member (must be a member of Regent House, considers students' alleged breaches of rules under the University's disciplinary procedure)
  • Discipline note takers (administrative staff or academic-related staff in grades 5-8, provide a note taking service for the University Advocate when undertaking student discipline investigations)