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Student Complaints


The University is dedicated to creating and maintaining a safe, welcoming, inclusive and diverse community which nurtures a healthy environment and culture of mutual respect and consideration, allowing all members to thrive without fear of sexual violence, abuse, coercive behaviours or related misconduct.  

The University of Cambridge has worked with Government, Universities UK, the Police, specialist organisations including Cambridge Rape Crisis Centre and its students to create a full range of prevention, support and reporting initiatives. These include student consent workshops, student bystander training, staff training to support student disclosure, and the adoption of codes of acceptable conduct by sports teams which will run in line with the Good Lad initiative. We also continue to offer students support through the University Counselling Service and specialist welfare support in the colleges.

The Office for Student Conduct, Complaints and Appeals was formed last year, with specialist staff who deal with student complaints centrally in the University. It oversees a new complaints procedure where students can request that other student behaviour is investigated without having to go through the University’s formal discipline procedure.  The University has introduced an anonymous reporting tool to give students and staff another choice in how they can report an incident.  This option enables the University to monitor the number and type of reports and the reasons why those reporting wished to remain anonymous.