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Student Complaints

Office of Student Conduct, Complaints and Appeals

The Office of Student Conduct, Complaints and Appeals (OSCCA) provides procedural advice, case handling and oversight of a number of student procedures including: complaints; the review of examination results; fitness to study; harassment and sexual misconduct; discipline; and a number of final appeal stage processes, for example, fitness to practise. In addition, the Office handles responses and is the point of contact  for the external ombudsman, the Office of the Independent Adjudicator (OIA), with whom students can raise complaints following the completion of an internal University procedure.

The University has established a range of procedures, designed to cover academic, non-academic and personal matters. The University’s procedures have been developed in line with guidance issued by the Quality Assurance Agency for Higher Education (QAA) and Universities UK. They reflect advice, recommendations or good practice observations received from the Office of the Independent Adjudicator for Higher Education (OIA). Account has also been taken of NUS reviews of institutional complaints and appeals procedures. Students are expected to exhaust informal routes to resolution wherever possible, and to use the correct procedure for the matter they wish to make a formal complaint about.

 

Office of Student Conduct, Complaints and Appeals, Academic Division
4 Mill Lane, Cambridge CB2 1RZ
Email

studentcomplaints@admin.cam.ac.uk

 

Office of Student Conduct, Complaints and Appeals

Sarah d'Ambrumenil Head of the Office of Student Conduct, Complaints and Appeals (7)65440

sed52@admin.cam.ac.uk

Grace Parker Deputy Head of the Office (7)66237

grace.parker@admin.cam.ac.uk

Susan Reed Administrative Officer (7)61816

Susan.Reed@admin.cam.ac.uk

Karen Morris Administrative Officer - Exams and Assessment (3)32296 Exam.arrangements@admin.cam.ac.uk