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Student Complaints

The Office of Student Conduct, Complaints & Appeals

The Office of Student Conduct, Complaints and Appeals (OSCCA) provides procedural advice, case handling and oversight of a number of student procedures highlighted in yellow below. In addition, the Office handles responses and is the point of contact  for the external ombudsman, the Office of the Independent Adjudicator (OIA), with whom students can raise complaints following the completion of an internal University procedure.

Each year, the Office provides a report for the University outlining case figures and analysing potential trends.  Access the 2017/18 Annual Report.

Below, is an overview of the formal student processes available for students.  You can find a pdf version here, which includes clickable links to the relevant webpages for each procedure.