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Student Complaints

If you received your formal examination results on 1 October 2017 or later please see: https://www.studentcomplaints.admin.cam.ac.uk/examination-reviews

 

If you received your results before 1 October 2017, the Review Procedure for examinations for undergraduate and certain other qualifications applies.

You can use this Procedure if:

  • you are an undergraduate student or a postgraduate student studying the LLM; MASt; MBA; MCL; M.Fin; MEng / MMath / MSci; MMus; or PGCE; and
  • something went wrong in the examination process that meets at least one of the following grounds:
  1. that there existed material circumstances relating to the conduct of the examination (excluding circumstances relating to your course of study) of which the Examiners were not aware; and/or
  2. that procedural irregularities occurred in the conduct of the examination, which were of such a nature as to cause reasonable doubt as to whether the Examiners would have reached the same conclusion had the irregularities not occured; and/or
  3. that there is demonstrable evidence of prejudice, bias or inadequate assessment in the examinations process.

Before submitting a request to review your examination results you should:

  • consider seeking advice from your Tutor or the professional independent advisors at the Students' Unions' Advice Service at www.studentadvice.cam.ac.uk;
  • read the Review Procedure for examinations for undergraduate and certain other qualifications and the information on this webpage;
  • ensure you include evidence with your application;
  • remember that the University does not consider requests on the basis that you believe the examiner has awarded you an unreasonable or unfair mark for your work, this is academic judgement. The University has robust processes in place to ensure that academic judgement is used appropriately and therefore this cannot be accepted as a ground for examination review.

To request a review of your examination results before results are known (Regulation 5) complete the Exam Review before results Form before 4pm on the third day a(not including Saturday or Sunday) after the candidate has completed all parts of his or her examination and send it to exam.arrangements@admin.cam.ac.uk.

To request a review of your examination results after results are known (Regulation 6) complete the Exam Review after results Form within 1 month of receiving your examination results and send it to exam.arrangements@admin.cam.ac.uk.

What will happen once I submit my application for a review of my results?

Any request made will be acknowledged within ten working days and – if in time - the application will be forwarded to the Chair of Examiners who will, alongside two other Examiners, consider the representations made and decide whether any action should be taken.  This response will include details of any action taken, and the reasons for this decision. For Regulation 6 requests, you will normally be provided with the response from the Chair of Examiners within five weeks of your application.

What if I am not happy with the response from the Faculty/Department?

If you are not happy with the Chair of Examiners’ response to your representations, and still consider that there is evidence of shortcomings in the conduct of the exam, you may apply for a Review Committee to consider your case. You must make this application on the form provided with the outcome, and within three months of that notification.

What will happen once I submit my application for a Review Committee to consider my case?

The Review Committee will first consider your written representations, alongside the Chair of Examiners response, and determine whether they fall within the grounds outlined above. If not, the case will be dismissed at that point, giving reasons.

If the representations are considered to fall within the grounds, the next steps are as follows:

  • your representations will be shared with staff directly involved in the case, including the Chair of Examiners and any person against whom a complaint is made, in order for them to provide a response.
  • You will be provided with the staff responses and will have an opportunity to comment.
  • You will be invited to a hearing, and may be accompanied by a Tutor or other adviser being either a junior member of the University, an officer of Cambridge University Students' Union, or an officer of the University, including the Student Unions’ Advice Service.

The Review Committee will consider all of the information provided at the hearing.  The Review Committee will determine whether your request is Not Justified or Justified. If the Review Committee consider your representations Justified they can:

  • require the Chair of Examiners to re-convene as many of the original Examiners as possible, at least three, to reconsider their earlier decisions on your case;
  • require the General Board to appoint one or more additional Examiners to make an independent report or reports on the work presented by the candidate, to re-convene with the additional Examiner(s) as many of the original Examiners as possible, at least three, to reconsider the earlier decisions on your case;
  • require you, or your work, to be re-examined under whatever arrangements may be specified, after consultation with the Chair of Examiners; or
  • require (if related to progression to Part III) the Faculty Board or comparable body to reconsider their decision.

What if I am not happy with the final outcome?

If you are dissatisfied with the outcome of the Examination Review Procedure you may be able to apply for review of your case to the Office of the Independent Adjudicator for Higher Education (OIA), an external ombudsman.  More information will be given in the final decision letter you receive from the University.  You can find out more information about the OIA at www.oiahe.org.uk.