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Student Complaints

Examination Reviews (‘academic appeals’)

The University's review regulations for examinations (undergraduate and certain other qualifications; postgraduate qualifications (where candidates must be admitted and registered as Graduate Students)) are in the nature of ‘Examination Appeals’, or ‘academic appeals’ as they may be termed in other universities. These review procedures for examinations provide for representations to be made that might constitute a complaint on one or more of the following, clearly specified or delimited grounds:

  • that there existed material circumstances relating to the conduct or outcome of the examination (excluding circumstances relating to the candidate’s course of study) of which the Examiners were unaware - or, where postgraduate qualifications are concerned, there existed material circumstances relating directly to the examination (excluding circumstances relating to the candidate’s course of research or course of study) of which the Examiners were not aware;
  • that procedural irregularities occurred in the conduct of the examination, which were of such a nature as to cause reasonable doubt as to whether the Examiners would have reached the same conclusion had the irregularities not occurred;
  • that there is demonstrable evidence of prejudice, bias, or inadequate assessment in the examination process.

As such, the examination review regulations do not provide for a complaint to be made with respect to the student’s course of study or research, per se ; teaching matters (including University supervision), the provision of other services and support, etc., generally fall to be dealt with under the Student Complaints Procedure.